Terms of service

Last updated: September 11, 2026

Welcome to Flossy The Boss. These Terms and Conditions ("Terms") govern your use of flossytheboss.com (the "Site") and your purchase of any campaign, service, or product we offer (together, the "Services"). By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Who we are

Flossy The Boss ("we," "us," "our") is a music-promotion business based in Austin, Texas. We offer marketing campaigns for independent artists — including playlist, charting, video, and influencer ("clipping") campaigns — along with digital products and merchandise. You can reach us at info@flossytheboss.com.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) and able to enter into a binding contract to purchase from us. By ordering, you confirm that the information you provide is accurate and that you are authorized to use the payment method you submit.

3. Orders and payment

Prices are listed in U.S. dollars. Payment is due in full at checkout and is processed securely by our payment provider; we do not store your full card details. An order is accepted when you receive an order confirmation email. We may decline or cancel an order at our discretion — for example, if we suspect fraud, if the content does not meet our guidelines, or if we cannot deliver the service — and any payment for a cancelled order will be refunded.

4. How campaigns work

After checkout, you will be asked to submit the details we need to run your campaign (for example your track or video link, artist name, and contact email) through our Start Your Campaign page. Campaigns cannot begin until we receive this information. Timelines shown on the Site (such as "3–5 day" or "4–5 week" campaigns) begin once your campaign has been reviewed and started, not at the moment of purchase, and are estimates that can vary with platform conditions.

By submitting content to us, you confirm that you own it or have all rights needed to promote it, that it does not infringe anyone else's rights, and that it does not contain unlawful material. You are responsible for complying with the terms of the platforms your content appears on (such as Spotify, Apple/iTunes, Amazon, YouTube, and Instagram). We may decline content that we believe violates those terms or the law.

5. Results

We promote music through real people and real placements — no bots, no fake accounts. We stand behind our work: if a campaign does not perform as described on its product page, contact us and we will review your campaign and work with you to make it right. Because streaming, chart, and social-media performance depends on third-party platforms we do not control, we cannot promise a particular chart position, stream count, follower count, revenue, or business outcome beyond what is stated on the product page, and each situation is reviewed individually.

6. Cancellations and refunds

Campaigns are custom services and work begins shortly after we receive your campaign details. You may cancel for a full refund at any time before your campaign has started. Once a campaign is underway it cannot be cancelled, and refund requests are handled case by case — please contact us and we will do our best to find a fair solution. Digital products are delivered immediately and are non-refundable once downloaded, except where the file is defective. Custom merchandise (such as chart plaques) is made to order and is non-refundable, except where it arrives damaged or incorrect. Please contact us before opening a dispute with your bank or card issuer; we resolve almost every issue directly. See our Refund Policy for details.

7. Digital products

Digital products (such as our contract templates) are provided for your personal or business use. You may not resell, redistribute, or share them. Contract templates are general documents and are not legal advice; consult an attorney about your specific situation.

8. Shipping

Physical products ship within the United States only. See our Shipping Policy for details.

9. Intellectual property

The Site and its content — including text, graphics, logos, images, and video — belong to Flossy The Boss or our licensors and are protected by copyright and trademark law. You may not copy, reproduce, or use them without our written permission. You keep all rights to the music and content you submit to us; you grant us a limited license to use it only as needed to run your campaign and to show examples of our work, unless you ask us not to.

10. Disclaimers and limitation of liability

The Site and Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. To the fullest extent permitted by law, our total liability to you for any claim arising out of the Services or these Terms will not exceed the amount you paid us for the specific order giving rise to the claim, and we will not be liable for indirect, incidental, special, or consequential damages, including lost profits or lost revenue.

11. Indemnification

You agree to defend and hold harmless Flossy The Boss and its owners, employees, and contractors from any claims, damages, or expenses (including reasonable attorneys' fees) arising from content you submit, your breach of these Terms, or your violation of any law or third-party right.

12. Third-party platforms and links

We are not affiliated with or endorsed by Spotify, Apple, Amazon, YouTube, Instagram, or any other platform; their names are used only to describe where campaigns run. The Site may link to third-party sites we do not control, and we are not responsible for their content or practices.

13. Changes to the Site and these Terms

We may change our Services, prices, and these Terms at any time. Changes take effect when posted on the Site. Orders placed before a change are governed by the Terms in effect at the time of purchase.

14. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Travis County, Texas, and you consent to their jurisdiction. If any part of these Terms is found unenforceable, the rest remains in effect.

15. Contact

Questions about these Terms? Email info@flossytheboss.com.